Windows updates can be problematic. Sometimes the issues are built in, like we saw in the recent Windows Creators Update: there are enough concerns that CNET recommends waiting for the known bugs to be worked out before you install it. Other times, an issue can develop with Windows as a result of using third-party programs, such as utility check up programs or virus/malware protection.

One way you know there’s a Windows issue on your laptop or computer is when the computer fails to boot. The power will come on, and you’ll be able to hear the fan running, but the screen will remain blank. At this point, the computer owner’s main concern is often for the data that is stored in that computer: if you can’t get your computer to boot, can your files be saved?

If you’re really, really comfortable working with your computer, you may be able to attempt file recovery on your own. However, if you’re not confident or it’s very important to you that your files be recovered properly, you’ll want to seek out a PC repair shop in Boston. Make sure the PC repair shop you choose supports the type of computer you have. Popular PC models include Dell, Toshiba, Lenovo, Sony, and Microsoft.

The PC repair shop will open your computer using either the Windows Recovery Environment or ‘Safe Mode’. During this time, vital files can be recovered and transferred to an external drive, so you can access them from another device. Once the data has been secured, the issue becomes repairing whatever concern caused Windows to fail to boot. Troubleshooting tools and System Restore features may be sufficient to repair your PC, or the technician may find it is necessary to reinstall Windows for your PC to work properly.

If you’re having troubles with your PC after a Windows update, bring it in. Our convenient Plymouth location is secure. Our experienced techs will do everything possible to recover your files and get your PC working properly again.