“I’m a car guy,” Brian said. “Anything that happens underneath the hood, I can take care of it. That’s why I jumped at the chance to purchase this garage. Lenny’s retiring, so he just wanted to get rid of everything. That means I got the shop, the tools, his established customers – and his computer system.”
The garage’s computer system was a mess. “A lot of people don’t realize how much a repair shop needs reliable computers,” Brian said. “Ordering parts and maintaining inventory alone is a huge job. There’s the accounting end of the business – billing, paying my my guys, insurance. Emissions testing is computerized. I need everything to work quickly and reliably. What I had here did neither. And I don’t even begin to know how to fix that.”
Almost every business needs IT support, but not every business needs to keep an IT professional on staff. For this type of business, managed monthly IT support can be the perfect solution. The very first step is identifying and assessing all of the tech your business currently has, including servers, workstations, printers and other networked equipment.
“What we had in place was sub-par. I needed to replace and upgrade my tech, but I didn’t want to spend a ton of money I didn’t need to,” Brian explained. An IT consultant can help you create a system based on your business’ unique needs that meets your budget. Many times businesses can save money and improve overall data security by taking advantage of cloud-based systems for basic business operations, including inventory, accounting, payroll, HR and more.
Once an appropriate system has been designed and installed, managed monthly IT support is available to keep everything working properly. Regular network scans and data backup eliminate a lot of the stress and worry associated with maintaining a business network. It’s smart, strategic, and allows the business owner to concentrate on what they do best.
The minute Donna walked into the Boston medical office she manages, she knew something was wrong. There was a line six patients deep in front of the check-out desk; even more patients were waiting to check in. When Donna asked her staff what was going on, she got the answer she was dreading: the practice’s network was down again.
“People don’t like to think about it, but there’s a lot of hackers that try to target medical practices,” she explained. “They’re after our data. Luckily, they haven’t gotten anything so far, but they cause a lot of problems. Sometimes we can’t log onto the network, or sometimes we can access some functions but not others. Sometimes everything just gets slowed down to the point where we’d be better off trying to manage everything the old-fashioned way, with paper files.”
Your business network needs to be robust and reliable. Security threats and system issues can occur at any time, without warning. Most small businesses don’t have the resources to keep a dedicated IT professional on staff. That’s why we developed the Pro-Covered Priority One support service.
For one low monthly fee, all of your network support issues are addressed by our skilled professional team. Remote service means we fix issues without ever having to visit your premises; for more significant issues, on-site support is provided. We keep an eye on the most common problem areas, including your server, patch management and backup to make sure everything is working properly. Additionally, we monitor for viruses, spyware, and other security threats. Hackers prefer to do their work where no one is watching. Choosing Pro-Covered Priority One support means you can enjoy greater peace of mind. Not only will your network have fewer performance issues, but when issues do arise, they are addressed promptly and professionally. This makes life better for your team, your customers, and your business!