Greater Boston · South Shore
Managed IT Services in Boston & the South Shore
Power Up Boston is a Plymouth-based managed IT provider serving businesses across Greater Boston and the South Shore corridor: Quincy, Braintree, Weymouth, Hingham, and the towns along Route 3 and I-93. Flat-rate IT support, 24/7 monitoring, cybersecurity, and a technician who actually shows up. Serving local businesses since 2009.
17+
years in business
1,622+
businesses served
68
communities on-site
4.9/5
Google rating (124 reviews)
Figures as of September 2026.
Honest Positioning
A South Shore IT Team That Covers Boston
We are not a downtown Boston MSP with a Financial District address, and we do not pretend to be. Power Up Boston works out of Plymouth, and for 17+ years our technicians have driven Route 3 and I-93 to businesses in Quincy, Braintree, Weymouth, Hingham, Milton, Dedham, and the Boston metro. If your company is anywhere on that corridor, or anywhere in Greater Boston for remote support, we are a practical choice for managed IT services.
Here is why that works. Roughly all of day-to-day IT support is delivered remotely: monitoring, patching, helpdesk, email, cloud administration, and security. Location only matters when someone needs to be in the building, and on the South Shore side of Boston, a technician leaving Plymouth is often closer to your office than one leaving downtown. Our clients get a small, consistent team, direct phone access to the people who built their network, and pricing that reflects a Plymouth office rather than a Seaport lease.
Since 2009 we have served 1,622+ businesses across 68 communities on the South Shore, Cape Cod, and Greater Boston (as of September 2026): medical and dental practices, law and accounting offices, contractors, manufacturers, retailers, restaurants, nonprofits, and professional services firms. Our managed IT service is the same flat-rate agreement whether you are in Plymouth or Quincy.
Get a Free IT Assessment for Your Boston-Area Business
We'll review your current setup, identify immediate risks, and recommend next steps in plain English. Remote or on-site.
Who This Is For
Our managed IT clients are typically businesses with five to a hundred employees that need a real IT department without hiring one. Some have never had a provider and are running on whoever is most comfortable with computers. Some have an incumbent MSP that answers the phone slowly and sends a different technician each time. Some have one in-house IT person who needs backup, after-hours coverage, and a security partner. If any of those sounds familiar, the next section is what the service looks like.
We also handle the compliance side that Boston-area businesses run into: the Massachusetts WISP under 201 CMR 17.00 that every employer in the Commonwealth is required to have, HIPAA for medical and dental practices, PCI DSS for anyone taking cards, and CMMC for defense suppliers.
What's Included
Managed IT Support, End to End
One flat monthly agreement covers everything below. No hourly surprises for routine support, and no separate bill when a server needs attention at 2 a.m.
24/7 Monitoring & Alerting
Servers, workstations, firewalls, switches, and internet links are monitored around the clock. Failing drives, expiring certificates, and offline devices generate tickets before anyone calls.
Unlimited Remote Helpdesk
Your staff call, text, or email one number and reach a technician who already knows your environment. Password resets, printer problems, email issues, and software questions are all included.
Patching & Endpoint Protection
Operating system and application patches on a schedule, endpoint detection and response on every device, and email filtering. These are the controls that stop most ransomware.
Server & Workstation Management
Lifecycle planning, standard builds for new hires, remote management, and clean offboarding when someone leaves so accounts and access are closed the same day.
Backup & Disaster Recovery
Encrypted local and cloud backups, tested restores, and a documented recovery plan so a failed server or a ransomware event is an inconvenience rather than a shutdown.
Vendor Management & Procurement
We deal with your internet provider, phone vendor, line-of-business software support, and hardware suppliers, and we source equipment at business pricing.
Quarterly Reviews & Roadmapping
A scheduled review of tickets, risks, upcoming renewals, and a 12-month plan so IT spending is predictable and decisions are made before something breaks.
On-Site Support When Needed
When a problem needs hands on the equipment, a technician comes to you. Cabling, hardware swaps, network closets, and new office build-outs are handled by the same team.
Need more than support? Our cybersecurity services add security awareness training, incident response, and audits, and our cloud services cover Microsoft 365 and Google Workspace migrations and administration.
Response Model
How Support Actually Works
- 1
Monitoring catches it first
Most infrastructure problems, such as a failing drive, a backup that did not run, or a firewall that dropped its VPN, are detected by monitoring and ticketed automatically. We are often working the fix before you know there is one.
- 2
Your staff reach a person
For everything else, your team calls, texts, or emails one number and reaches a technician who knows your environment. Most remote requests are handled the same day.
- 3
Remote first, on-site when it counts
The large majority of tickets are resolved remotely within the same session. When hands are needed on hardware, we schedule an on-site visit as quickly as possible based on urgency and location, and the technician who arrives is one you have met.
- 4
Escalation is direct
You have the owner's number. There is no account-manager layer between you and the people doing the work.
- 5
Quarterly, we look ahead
Every quarter we review what broke, what is aging out, what renewals are coming, and what security gaps remain, and we put it in a one-page roadmap.
Why Local
The South Shore Corridor
Boston-area businesses south of the city sit on a straight line from our office. These are the towns where we do the most on-site managed IT work, each with its own service page:
IT Services in Quincy, MA
Quincy Center, Marina Bay, and North Quincy offices on the Red Line
IT Services in Braintree, MA
Route 3 and I-93 interchange, South Shore Plaza corridor
IT Services in Weymouth, MA
Route 18, Union Point, and the Route 3 business parks
IT Services in Hingham, MA
Derby Street, the Shipyard, and Route 3A
IT Services in Plymouth, MA
Our home office at 24 Samoset St
Not on the list? We serve 68 communities on-site. See all service areas.
“Nothing but great things to say about Chris and Power Up Boston! Customer service is A+++ Always available when I need them. They handle all our IT, cameras, and networking. Couldn't run my business without them.”
HVAC Business Owner
Commercial HVAC Company
FAQ
Managed IT in Boston: Common Questions
Do you provide managed IT services in Boston itself, or only on the South Shore?
Both. Our office is at 24 Samoset St in Plymouth, and we support businesses across Greater Boston and the South Shore. Remote helpdesk and monitoring cover any location. For on-site work, we schedule visits throughout our 68-community service area, which runs from Plymouth up Route 3 and I-93 through Quincy, Braintree, Weymouth, Hingham, Milton, Dedham, and into the Boston metro.
What does managed IT support include?
24/7 network monitoring and alerting, unlimited remote helpdesk for your staff, patch management and software updates, server and workstation management, vendor management and procurement, quarterly business reviews and IT roadmapping, and on-site support when a problem cannot be solved remotely. Cybersecurity, backup and disaster recovery, and cloud services are layered on the same agreement.
How fast do you respond?
Most remote requests are handled the same day, and on-site service is scheduled as quickly as possible based on urgency and location. Monitoring alerts are worked around the clock, so the most common outages are being addressed before your team notices them.
Why choose a Plymouth-based provider instead of a downtown Boston MSP?
Because most of the work is remote, location matters mainly for on-site response, and for the South Shore corridor a technician driving up Route 3 from Plymouth is usually closer than one coming out of downtown against traffic. You also get the same small team every time, direct access to the people who set up your systems, and pricing that is not carrying downtown overhead.
Do you work with businesses that already have some in-house IT?
Yes. We co-manage with internal staff, taking on monitoring, patching, after-hours coverage, security, or projects, while your in-house person stays the primary point of contact for your team.
Can you handle compliance requirements like HIPAA, CMMC, or the Massachusetts WISP?
Yes. Every Massachusetts employer needs a Written Information Security Program under 201 CMR 17.00, and we build the required controls into our managed IT service. We also prepare medical and dental practices for HIPAA, retailers and restaurants for PCI DSS, and defense suppliers for CMMC.
How do we get started?
Book a free assessment. We review your current setup on-site or remotely, identify immediate risks, and give you a written plan and a flat monthly quote before any work begins. There is no obligation.
Need Managed IT Support in Boston or the South Shore?
Book a free assessment. We'll review your IT and security setup, then give you a clear plan and a flat monthly quote — no obligation.
Trusted since 2009 · 5-star rated on Google · On-site support across Plymouth, South Shore, Cape Cod & Greater Boston