Greater Boston · South Shore · Massachusetts
Managed IT Services for Boston & South Shore Businesses
Power Up Boston is a Plymouth-based managed service provider (MSP) delivering managed IT services, IT support, IT consulting, cybersecurity, and cloud backup to businesses across Greater Boston and the South Shore corridor: Quincy, Braintree, Weymouth, Hingham, Milton, Dedham, Canton, and the towns along Route 3 and I-93. Flat-rate support, 24/7 monitoring, and a technician who actually shows up. Serving Massachusetts businesses since 2009.
17+
years in business
1,622+
businesses served
68
communities on-site
4.9/5
Google rating (129 reviews)
Figures as of October 2026.
Honest Positioning
A South Shore IT Team That Covers Boston
We are not a downtown Boston MSP with a Financial District address, and we do not pretend to be. Power Up Boston works out of Plymouth, and for 17+ years our technicians have driven Route 3 and I-93 to businesses in Quincy, Braintree, Weymouth, Hingham, Milton, Dedham, Canton, and the Boston metro. If your company is anywhere on that corridor, or anywhere in Greater Boston for remote helpdesk and monitoring, we are a practical choice for managed IT services.
Here is why that works. Nearly all of day-to-day IT support is delivered remotely: monitoring, patching, helpdesk, email, cloud administration, and security. Location only matters when someone needs to be in the building, and on the South Shore side of Boston, a technician leaving Plymouth is often closer to your office than one leaving downtown. Our clients get a small, consistent team, direct phone access to the people who built their network, and pricing that reflects a Plymouth office rather than a Seaport lease.
Since 2009 we have served 1,622+ businesses across 68 communities on the South Shore, Cape Cod, and Greater Boston (as of October 2026): medical and dental practices, law and accounting offices, contractors, manufacturers, retailers, restaurants, nonprofits, and professional services firms. Our managed IT services in Plymouth page describes the flat-rate agreement in detail; it is the same plan whether you are in Plymouth or Quincy.
Get a Free IT Assessment for Your Boston-Area Business
We'll review your current setup, identify immediate risks, and recommend next steps in plain English. Remote or on-site.
Who This Is For
Our managed IT clients are typically businesses with five to a hundred employees that need a real IT department without hiring one: companies that have never had a provider, companies with an incumbent MSP that answers slowly and sends a different technician each time, and companies with one in-house IT person who needs backup, after-hours coverage, and a security partner. The sections below describe what the service looks like.
Managed IT Across Massachusetts
The same flat-rate agreement, delivered by the same Plymouth team, covers Plymouth and the South Shore, this corridor into Boston, and Cape Cod. Multi-site businesses with an office in the city and a shop or practice on the South Shore or the Cape get one provider, one agreement, and one number to call. See all 68 communities we serve on-site.
What's Included
Managed IT Support, End to End
One flat monthly agreement covers everything below. No hourly surprises for routine support, and no separate bill when a server needs attention at 2 a.m.
24/7 Monitoring & Alerting
Servers, workstations, firewalls, switches, and internet links are monitored around the clock. Failing drives, expiring certificates, and offline devices generate tickets before anyone calls.
Unlimited Remote Helpdesk
Your staff call, text, or email one number and reach a technician who already knows your environment. Password resets, printer problems, email issues, and software questions are all included.
Patching & Endpoint Protection
Operating system and application patches on a schedule, endpoint detection and response on every device, and email filtering. These are the controls that stop most ransomware.
Server & Workstation Management
Lifecycle planning, standard builds for new hires, remote management, and clean offboarding when someone leaves so accounts and access are closed the same day.
Backup & Disaster Recovery
Encrypted local and cloud backups, tested restores, and a documented recovery plan so a failed server or a ransomware event is an inconvenience rather than a shutdown.
Vendor Management & Procurement
We deal with your internet provider, phone vendor, line-of-business software support, and hardware suppliers, and we source equipment at business pricing.
Quarterly Reviews & Roadmapping
A scheduled review of tickets, risks, upcoming renewals, and a 12-month plan so IT spending is predictable and decisions are made before something breaks.
On-Site Support When Needed
When a problem needs hands on the equipment, a technician comes to you. Cabling, hardware swaps, network closets, and new office build-outs are handled by the same team.
Boston IT Services
IT Support, Consulting, Cybersecurity, Backup & AV for Boston Offices
Managed IT is the agreement; these are the services Boston-area businesses ask us for under it, and what each one looks like when Power Up Boston delivers it. Each section links to the full service page.
IT Support in Boston for Small and Mid-Sized Businesses
IT support in Boston from Power Up Boston starts with a helpdesk your staff can actually reach: one number, and a technician who already knows your network, your line-of-business software, and who sits where. Password resets, a printer that dropped off the network, an Outlook profile that will not sync, a new hire who needs a laptop built to your standard: nearly all of these everyday tickets are resolved remotely in the same session.
Behind the helpdesk, monitoring and patching run on every server, workstation, firewall, and switch, so the common causes of downtime are ticketed before your team notices. When a job needs hands on hardware, a technician drives in from Plymouth with the parts, whether that is a Seaport office, a Quincy Center practice, or a Braintree warehouse. Small business IT support in Boston is delivered under our flat-rate managed IT services agreement, and the same agreement covers IT support in Plymouth and the rest of the South Shore for multi-site companies.
Do you offer small business IT support in Boston without a managed agreement?
Our flat-rate managed IT agreement is how we support most Boston-area businesses, because monitoring and patching prevent the tickets in the first place. If you keep IT in-house, we also take on defined projects (office moves, cabling, server replacements, Microsoft 365 migrations) and co-managed arrangements.
IT Consulting in Boston: Projects, Office Moves, and Assessments
Not every engagement is a monthly agreement. IT consulting in Boston covers the defined projects a growing business runs into: a written assessment of the network, devices, cloud accounts, backups, and security controls you have today; an office move or fit-out, where we plan the network closet, structured cabling, Wi-Fi, and cutover so the first day in the new space is not spent waiting on internet; a Microsoft 365 or Google Workspace migration off an aging on-premises server; or server virtualization when it is time to replace hardware.
Every consulting project produces a plan with scope, sequence, and budget ranges before anything is purchased. A single project is a common way to start: businesses that want ongoing coverage move to managed IT afterwards, while others keep an in-house IT person and bring us in for the projects that person does not have time for.
What does IT consulting for a Boston business actually produce?
A written assessment of your current network, devices, cloud accounts, backups, and security controls; a prioritized plan with budget ranges; and, if you want us to carry it out, a fixed-scope proposal for each project. You can use the plan with us, with your in-house IT, or with another provider.
Cybersecurity Services in Boston
Every managed IT agreement already includes the baseline that stops most attacks: multi-factor authentication, endpoint detection and response on every device, email filtering, scheduled patching, and verified backups. Our cybersecurity services add what Boston-area insurers, auditors, and enterprise customers are now asking small businesses to show: a security assessment with prioritized findings, security awareness training with phishing simulations, written policies, incident response, and the evidence to answer a cyber-insurance questionnaire without guessing.
Compliance is where most of that work lands: every Massachusetts employer needs a Written Information Security Program under 201 CMR 17.00; medical and dental practices in Quincy, Weymouth, and Hingham need HIPAA controls; retailers and restaurants need PCI DSS; and defense suppliers along I-93 and I-95 need CMMC. Our IT compliance services page covers how each framework maps onto your existing managed IT service.
Can you handle HIPAA, CMMC, PCI DSS, or the Massachusetts WISP for a Boston business?
Yes. Every Massachusetts employer needs a Written Information Security Program under 201 CMR 17.00, and we build the required controls into our managed IT service. We also prepare medical and dental practices for HIPAA, retailers and restaurants for PCI DSS, and defense suppliers for CMMC, and we help complete the security questionnaires cyber-insurance carriers now send at renewal.
Cloud Backup and Disaster Recovery for Boston Offices
A Boston office with one server in a closet and the rest of its data in Microsoft 365 has two very different backup problems. The server needs an encrypted local copy for fast restores and an off-site cloud copy for the day the building has no power or the server has been encrypted by ransomware. Microsoft 365 and Google Workspace need their own independent, versioned backup, because the vendor's retention settings are not a backup you control. Our cloud backup services in Boston cover both, with restores tested on a schedule rather than assumed.
Each backup client gets a written recovery plan that says what is backed up, how far back it goes, how long a full restore takes, and who makes the call. For businesses moving workloads to the cloud, our cloud services handle the migration and administration, with backup designed in from the start.
Does Microsoft 365 already back up our email and files?
Microsoft keeps your data available and offers retention policies, but that is not the same as a point-in-time backup you control. Deleted mailboxes, overwritten SharePoint libraries, and ransomware-encrypted OneDrive folders can age out of retention before anyone notices. Our cloud backup service keeps an independent, versioned copy of Microsoft 365 and Google Workspace data alongside your servers and workstations.
Conference Room AV, Cabling, and Cameras for Boston Offices
Because the same team does low-voltage work, the physical side of a Boston or South Shore office is covered under one relationship. Conference room AV and video conferencing for Boston offices means Zoom and Teams rooms, displays, room audio, and the cabling behind them, installed by the people who run your network so the room is on the right VLAN and patched with everything else. Structured cabling handles the Cat6 and fiber runs for a fit-out or move. Business security cameras and door access control cover the front door, the loading dock, and the server room, with footage and audit trails available to the same helpdesk that supports the rest of your systems.
Do you install conference room AV in Boston offices?
Yes. Zoom and Teams rooms, displays, room audio, and the cabling behind them are installed by the same team that runs your network, so the room is on the right VLAN, the codec is patched with everything else, and there is one number to call when a meeting will not start.
Response Model
How Support Actually Works
- 1
Monitoring catches it first
A failing drive, a backup that did not run, or a firewall that dropped its VPN is detected by monitoring and ticketed automatically, often before you know there is a problem.
- 2
Remote first, on-site when it counts
Most tickets are resolved remotely in the same session. When hands are needed on hardware, we schedule an on-site visit based on urgency and location, and the technician who arrives is one you have met.
- 3
Escalation is direct
You have the owner's number. There is no account-manager layer between you and the people doing the work.
- 4
Quarterly, we look ahead
We review what broke, what is aging out, what renewals are coming, and what security gaps remain, and put it in a one-page roadmap.
“Nothing but great things to say about Chris and Power Up Boston! Customer service is A+++ Always available when I need them. They handle all our IT, cameras, and networking. Couldn't run my business without them.”
HVAC Business Owner
Commercial HVAC Company
Boston-Metro Service Area
Boston-Metro Towns We Serve On-Site
Managed IT services on the South Shore are where we do the most on-site work, because these towns sit on a straight line up Route 3 and I-93 between our Plymouth office and the city. IT support on the South Shore and in the Boston metro runs under the same flat-rate agreement.
IT Support & Managed IT in Quincy, MA
Quincy Center, Marina Bay, and North Quincy offices on the Red Line · 32 miles from our Plymouth office
IT Support & Managed IT in Braintree, MA
Route 3 and I-93 interchange, Granite Street and the South Shore Plaza corridor · 28 miles from our Plymouth office
IT Support & Managed IT in Weymouth, MA
Route 18, Union Point, and the Route 3 business parks · 24 miles from our Plymouth office
IT Support & Managed IT in Hingham, MA
Derby Street, the Shipyard, and Route 3A · 18 miles from our Plymouth office
IT Support & Managed IT in Milton, MA
East Milton Square near I-93 and Milton Village · 30 miles from our Plymouth office
IT Support & Managed IT in Dedham, MA
Dedham Square, the I-95 / Route 128 office parks, and Route 1 · 35 miles from our Plymouth office
IT Support & Managed IT in Canton, MA
The I-93 / I-95 crossroads, Route 138, and Royall Street office parks · 30 miles from our Plymouth office
Also on the Boston side of our service area: Randolph, Holbrook, Norwood, Stoughton, Sharon, Walpole, Medfield, Cohasset, Norwell, Scituate, Rockland.
Our home office is in Plymouth at 24 Samoset St. Not on the list? We serve 68 communities on-site. See all service areas.
FAQ
Managed IT in Boston & the South Shore: Common Questions
Do you have a Boston office?
No. Our only office is at 24 Samoset St in Plymouth, MA, and we say so up front. Monitoring, helpdesk, patching, email, cloud administration, and security are delivered remotely, so day-to-day managed IT support works the same for a Boston office as for one in Plymouth. When a problem needs hands on equipment, a technician drives in from Plymouth; on-site visits are scheduled across our 68-community service area, which runs up Route 3 and I-93 through Quincy, Braintree, Weymouth, Hingham, Milton, Dedham, and Canton into the Boston metro.
Do you provide managed IT services on the South Shore?
Yes, and it is where we do the most on-site managed IT work. Quincy, Braintree, Weymouth, Hingham, Milton, Dedham, and Canton sit on the Route 3 and I-93 corridor between our Plymouth office and the city, and Kingston, Duxbury, Marshfield, Scituate, Norwell, Hanover, Rockland, and Brockton are covered under the same flat-rate agreement. Each of those towns has its own IT support page on this site.
Is a Plymouth-based MSP practical for a Boston office?
For most businesses, yes. The trade-off is a scheduled on-site visit instead of a downtown walk-up, in exchange for a small, consistent team, direct access to the people who set up your systems, and pricing that is not carrying downtown overhead. If your business needs someone physically in the building most days, tell us on the first call and we will say so honestly.
What does managed IT support in Boston include?
24/7 network monitoring and alerting, unlimited remote helpdesk for your staff, patch management and software updates, server and workstation management, vendor management and procurement, quarterly business reviews and IT roadmapping, and on-site support when a problem cannot be solved remotely. Cybersecurity, backup and disaster recovery, and cloud services are layered on the same agreement.
Do you work with businesses that already have in-house IT?
Yes. We co-manage with internal staff, taking on monitoring, patching, after-hours coverage, security, or projects, while your in-house person stays the primary point of contact for your team.
How do we get started?
Book a free assessment. We review your current setup on-site or remotely, identify immediate risks, and give you a written plan and a flat monthly quote before any work begins. There is no obligation.
Need Managed IT Support in Boston or the South Shore?
Book a free assessment. We'll review your IT and security setup, then give you a clear plan and a flat monthly quote — no obligation.
Trusted since 2009 · 5-star rated on Google · On-site support across Plymouth, South Shore, Cape Cod & Greater Boston