Privacy Policy

1. Who We Are

Power Up Boston is a commercial low-voltage and IT services company based in Plymouth, Massachusetts, serving businesses across the South Shore, Cape Cod, and Greater Boston since 2009. In this policy, "we," "us," and "our" refer to Power Up Boston. You can reach us using the contact details in Section 9.

2. Information We Collect

We collect information you provide directly and information generated when you interact with us:

• Contact information — your name, business name, phone number, email address, and service address when you request a quote, schedule service, or contact us.
• Call and message records — records of phone calls and text/SMS messages exchanged with us, including phone numbers, timestamps, and message content, for scheduling, support, and quality purposes.
• Service and account information — details about the equipment, networks, and systems we service or monitor for you, and notes related to your projects and support requests.
• Website data — information collected automatically when you visit powerupboston.com, such as IP address, browser type, pages viewed, and referring pages, gathered through cookies and analytics tools.

3. How We Use Your Information

• To provide, schedule, and support our services and respond to your requests.
• To send appointment confirmations, service updates, and account notifications.
• To prepare quotes, invoices, and other business communications.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our rights and the security of our systems.

4. Service Providers and Third Parties

We use trusted third-party service providers to operate our business — including telephony, SMS/messaging, and AI-assisted services that help us place and receive calls and send and respond to messages, as well as analytics, email, and payment processors. These providers process information only on our behalf and are not permitted to use it for their own purposes. We do not sell your personal information. We may disclose information when required by law or to protect against fraud or harm.

5. SMS / Text Messaging

If you provide your mobile number, we may send you text messages such as appointment confirmations, service updates, and account notifications. By providing your number and opting in, you consent to receive these messages. Consent is not a condition of purchasing any product or service.

• Message frequency is recurring and varies based on your interactions with us.
• Message and data rates may apply, depending on your mobile carrier and plan.
• To opt out, reply STOP to any message at any time. You will receive a confirmation and no further messages.
• For help, reply HELP or call us at (508) 617-1310.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. See our SMS Messaging Terms for full details.

6. Data Retention

We retain personal information for as long as needed to provide our services, maintain business records, and comply with legal, tax, and accounting obligations. When information is no longer required, we securely delete or anonymize it.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, but we work to protect your data consistent with industry practices and applicable Massachusetts law.

8. Your Rights and Choices

• You may request access to, correction of, or deletion of your personal information, subject to legal limits.
• You may opt out of text messages by replying STOP and out of marketing emails using the unsubscribe link.
• You may control cookies through your browser settings.

To exercise any of these rights, contact us using the details below.

9. Contact Us

Power Up Boston
24 Samoset St, Plymouth, MA 02360
Phone: (508) 617-1310
Email: chris@powerupboston.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of our services after changes take effect constitutes acceptance of the updated policy.